Privacy Policy

PRIVACY POLICY

Last Updated: January 2026

Introduction

DM Enterprise (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our export services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. INFORMATION WE COLLECT

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Request a product quote
Contact us via email, phone, or contact form
Subscribe to our newsletter
Download our product catalogue
Make an inquiry about our products

Information collected may include:

Full name
Company name
Email address
Phone number
Country/Location
Business type (importer, distributor, retailer, etc.)
Product requirements
Shipping address

Automatic Information

When you visit our website, we may automatically collect certain information:

IP address
Browser type and version
Operating system
Pages visited and time spent
Referring website
Date and time of visit

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Business Operations:

Process your product inquiries and quote requests
Provide information about our export products
Communicate about orders, shipping, and documentation
Send product catalogues and price lists
Respond to your questions and provide customer support

Marketing Communications:

Send newsletters about new products and seasonal availability
Notify you about export opportunities
Share company updates and certifications
Provide market information (with your consent)

Website Improvement:

Analyze website usage and improve user experience
Troubleshoot technical issues
Understand visitor preferences

Legal Compliance:

Maintain records for export documentation
Comply with tax and regulatory requirements
Prevent fraud and ensure security

3. HOW WE PROTECT YOUR INFORMATION

We implement appropriate security measures to protect your personal information:

Secure servers and encrypted data transmission
Access controls limiting who can view your information
Regular security assessments
Secure storage of physical and digital records
Staff training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4. SHARING YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties.

We may share your information with:

Service Providers:

Shipping and logistics companies (for export delivery)
Email service providers (for communications)
Website hosting providers
Payment processors (if applicable)

Legal Requirements:

Government authorities when required by law
Export control authorities for compliance
Legal proceedings if necessary

Business Partners:

Third-party certification bodies (for quality verification)
Only with your explicit consent for specific purposes

All third parties are required to maintain confidentiality and use your information only for the purposes we specify.

5. DATA RETENTION

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal, accounting, or regulatory requirements
Resolve disputes and enforce agreements

Retention Periods:

Active inquiries and quotes: Duration of business relationship
Email communications: 3 years from last contact
Export documentation: As required by Indian export laws (typically 7 years)
Newsletter subscriptions: Until you unsubscribe

6. YOUR RIGHTS

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of your personal information (subject to legal requirements)

Objection: Object to processing of your information for marketing purposes

Opt-Out: Unsubscribe from marketing communications at any time

Data Portability: Request transfer of your data to another service provider

To exercise these rights, contact us at:

Email: dmenterprisebkp@gmail.com
Phone: +91 7439451136

7. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies.

What are cookies? Cookies are small text files stored on your device that help us improve your browsing experience.

Types of cookies we use:

Essential Cookies: Required for website functionality

Analytics Cookies: Help us understand how visitors use our website

Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites (certification bodies, government portals, etc.). We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

9. CHILDREN’S PRIVACY

Our services are intended for businesses and professionals. We do not knowingly collect information from individuals under 18 years of age.

10. INTERNATIONAL DATA TRANSFERS

As an export business, your information may be transferred to and processed in countries outside India for:

Shipping and logistics coordination
Communication with international clients
Export documentation processing

We ensure appropriate safeguards are in place for such transfers.

11. EMAIL COMMUNICATIONS

Marketing Emails:

We may send promotional emails about products, offers, and updates
You can unsubscribe at any time using the link in our emails
Unsubscribe requests are processed within 5 business days

Transactional Emails:

We will still send essential emails (order confirmations, documentation, inquiries) even if you unsubscribe from marketing

12. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Changes will be posted on this page with an updated “Last Updated” date.

For significant changes, we will notify you via:

Email notification
Website banner
Newsletter announcement

Continued use of our website after changes constitutes acceptance of the updated policy.

13. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

DM Enterprise

Email: info@dmebharat.com

Phone/WhatsApp: +91 7439451136

Address:
88/3 B.C. Chatterjee Road
Barrackpore, Kolkata – 700123
West Bengal, India

Office Hours:
Monday to Saturday: 9:00 AM – 6:00 PM IST

14. GOVERNING LAW

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Kolkata, West Bengal.

15. CONSENT

By using our website or services, you consent to our Privacy Policy and agree to its terms.

QUICK SUMMARY

We collect: Name, email, phone, company details when you contact us

We use it for: Processing inquiries, sending quotes, export documentation, newsletters

We protect it: Secure servers, encryption, access controls

We don’t: Sell your data to third parties

You can: Access, correct, delete your data, or opt-out of marketing anytime

Contact us: info@dmebharat.com | +91 7439451136